Privacy Policy
123 Global Education
Last updated: 6 June 2026
123 Global Education respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, submit an enquiry, request information, or interact with our education brands, services or partner pathways. This policy applies to the 123 Global Education website. Separate privacy notices or terms may apply when you register for, purchase, enrol in or use a specific course, test, programme, platform or service.
1. Who we are
This website is operated by 123 Global Education. 123 Global Education acts as an information gateway connecting learners, education agents, schools, organisations and institutional partners with selected education brands and services, including English language testing, teacher training, online diploma pathways and academic certification support. For privacy-related questions, please contact: 123 Global Education, Email: info@123globaleducation.com, Website: www.123globaleducation.com
2. Purpose of this Privacy Policy
This Privacy Policy explains: what personal information we collect, how and why we use it, our lawful bases for processing it, who we may share it with, how long we keep it, how we protect it, your rights under data protection law, and how to contact us about your data. The UK Information Commissioner’s Office says privacy information should explain the purposes for processing personal data, retention periods, who data is shared with and the rights individuals have. Privacy information should also be clear, transparent and easy to access.
3. Personal information we may collect
Depending on how you use the website, we may collect the following information.
3.1 Information you provide directly
This may include: full name, email address, phone number, country of residence, organisation, school, agency or institution name, job title or role, enquiry details, service or brand of interest, student, agent or partner status, communication preferences, documents or attachments you choose to send us, any other information you provide through forms, email or direct communication.
3.2 Website and technical information
When you visit the website, we may collect limited technical information such as: IP address, browser type and version, device type, operating system, pages visited, time and date of visit, referring website or link, general location based on technical data, website usage and analytics information.
3.3 Information from third parties
We may receive information from: education agents or representatives, partner organisations, schools or institutions, service platforms used for learning, testing, booking, payments or enquiries, publicly available business contact sources, people contacting us on your behalf, where appropriate. Where we receive personal information from another source, we will use it only where we have a lawful reason to do so.
4. How we use personal information
We may use personal information to: respond to enquiries, provide information about relevant services, brands or pathways, direct you to the correct team, product, platform or partner, manage student, agent, school or institutional enquiries, support registration, booking, enrolment or referral processes, process expressions of interest from agents or partners, communicate about services you have asked about, send requested documents, brochures, forms or service information, maintain records of communications, improve our website, services and user experience, monitor website performance and security, protect our business, users, brands and systems, meet legal, regulatory, accounting or compliance obligations. We do not sell personal information to third parties.
5. Lawful bases for using personal information
Under UK data protection law, we must have a lawful basis for using personal information. The lawful basis will depend on the purpose of processing. We may rely on legitimate interests, contract, or consent depending on the context of the enquiry or request, such as responding to enquiries, providing requested service information, or managing relationships with partners and institutions. Where we rely on consent, you may withdraw your consent at any time. The ICO states that privacy notices should include people’s information rights, including the right to withdraw consent where consent is used.
6. Sharing personal information
We may share personal information where necessary with: relevant 123 Global Education brands or service teams, STEP-UK, where the enquiry relates to English testing or level checks, 123 TEFL, where the enquiry relates to teacher training, LSEE Global, where the enquiry relates to online diploma pathways, Spinnaker School of English, where the enquiry relates to certification or academic support, approved agents, representatives or partner organisations, where relevant, learning platforms, testing platforms, booking systems or payment providers, CRM, email, website hosting, analytics and IT service providers, professional advisers, such as accountants, legal advisers or compliance consultants, regulators, authorities or law enforcement bodies, where required by law. We only share personal information where there is a valid reason to do so and only to the extent necessary.
7. International users and data transfers
123 Global Education works with international learners, agents and partners. This means personal information may sometimes be processed or accessed outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to protect it in accordance with applicable data protection laws.
8. How long we keep personal information
We keep personal information only for as long as necessary for the purpose for which it was collected, including for legal, accounting, reporting, safeguarding, dispute resolution or compliance reasons. Typical retention periods apply to general website enquiries, student or service enquiries, agent or partner enquiries, contract, payment or compliance records, marketing preferences, and website analytics data. We may retain limited records where necessary to show that we have responded to a request, respected an unsubscribe request, handled a complaint, or complied with legal obligations.
9. Marketing communications
We may send you information about services, courses, tests, programmes or opportunities where: you have requested it, you have given consent, you are an existing contact and the communication is relevant, or the law allows us to contact you for legitimate business purposes. You can ask us to stop sending marketing communications at any time by using the unsubscribe option, where available, or by contacting us directly.
10. Cookies and analytics
Our website may use cookies or similar technologies to: make the website work properly, improve website performance, understand visitor behaviour, remember user preferences, and support analytics or security features. Where required, we will provide a cookie notice or consent option.
11. How we protect personal information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, email system or online platform can be guaranteed to be completely secure. Users should take care when sending sensitive information online.
12. Your data protection rights
Depending on your location and the circumstances, you may have rights under data protection law, including the right to: access the personal information we hold about you, ask us to correct inaccurate or incomplete information, ask us to delete your personal information, ask us to restrict how we use your information, object to certain types of processing, withdraw consent where processing is based on consent, request transfer of your information in certain circumstances, and complain to a data protection authority.
13. Children and young people
This website is not designed to collect personal information directly from children. Where services relate to younger learners, junior tests or school-based arrangements, personal information should normally be provided by a parent, guardian, school, authorised adult, approved agent or responsible organisation.
14. Third-party websites and platforms
This website may link to external websites, service platforms, booking systems, payment pages, learning platforms, testing systems or partner websites. Those third parties may collect and use personal information under their own privacy policies. We are not responsible for the privacy practices, security or content of third-party websites or platforms.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. Where changes are significant, we may take additional steps to notify users where appropriate.
16. Contact us
For questions about this Privacy Policy or how we handle personal information, please contact: 123 Global Education, Email: info@123globaleducation.com, Website: www.123globaleducation.com
17. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office.